MANAGED SERVICES

Onsite & Remote Support

ONSITE

CTS is the industry leader for providing on-site support staff to your business. We seamlessly integrated into your business culture and processes, and ensure your room technology is ready to use for all your staff and guests. 

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Our onsite concierge team strive to provide only the highest quality customer experiences for stakeholders of all levels in your organisation. 

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Nobody wants to deal with technical hiccups. In a fast-changing technology landscape, we take the headache away from your technology and HR teams by managing and continuously training our specialists. All the while ensuring our focus is on providing the best customer service possible.

CTS currently has audio visual on-site support contracts set up nationally for our clients under a monthly fee service support model that really works. We'd be very interested to hear about your business and how we can help.

REMOTE SUPPORT

CTS is pleased to announce a new initiative to augment our industry leading on-site audiovisual and unified communication support services.

Our professional in-room support is now offered as a remote support service to new and existing customers, utilising our same highly professional and local audiovisual and conferencing technicians. If you are an existing CTS customer, please speak to us about how we can add remote support services to your current on-site support arrangement.

During 2018 to 2020, the audio visual industry has experienced a significant migration from isolated audio visual systems and video conferencing to networked audio visual systems and unified communication. This transition to cloud and IoT platforms has allowed CTS to develop a remote support capability equal to our on-site services, ensuring our client’s business continuity.

In a world where the mobile workforce is expanding and the impact of local and global crisis continue, our remote service will play a crucial role for our clients in the future.