CTS Support
CTS Support offers personalised, consistent, and insightful servicing for professional level AV technology.
Our support model provides staff that act as your own, seamlessly integrating into your business culture and in-house processes to ensure your technology performs at its best for staff and guests.
Audio Visual Support
We understand that a rapid support response is essential for critical business operations. Our audio visual support services provide a flexible and proactive solution to serve your staff and the technology they rely on.
- Onsite and remote managed service teams ensuring the highest standards in customer support.
- Scalable staffing models that offer flexibility and complete coverage.
- Industry accredited across AV and ICT certifications.
- Continuous staff back up guarantee so you don't have to worry about leave, illness, or resourcing again.
Event Support
Allow our team to worry about the technology while you focus on your delivery and presentation. Our aim is to ensure your audience has the ultimate event experience.
- Audio, lighting, video & webcast expertise.
- In-house broadcast and live streaming specialists.
- Technical event coordination & stakeholder engagement.
- Service & vendor management.
“They add the most value in their ability to understand our business and stay one step ahead. It’s a game changer!”
– Professional Services Firm
“I had the pleasure of working with CTS on the NSW Parliament House Strangers Room project -this was a very complex design given the almost endless possibilities of audio, video and control routing throughout the combinable spaces and CTS handled it with ease. I was also impressed with the depth CTS went into regarding the user experience and UI design, which was also very complex, but very well thought out and documented. Nice job CTS!”
– Ewan McDonald, Chief Systems Officer, TAG (Technical Audio Group)
“CTS has been amazing to work with for the upgrade of our Broadcast Studio. Their patience and persistence to ensure we received exactly what we asked for was exemplary. We had many challenges, but they were always on top of them and communicated so well along the way”
– Multinational Private Investment Firm
“The team were fantastic. I have worked with CTS a number of times now and am always impressed with their efficiency, professionalism and just fantastic work ethic. Always a joy to work with. The event ran smoothly. I appreciate the technicians stepping up and helping on their own initiative - that was impressive. Great teamwork.”
- CBA
“The team were fantastic. I have worked with CTS a number of times now and am always impressed with their efficiency, professionalism and just fantastic work ethic. Always a joy to work with. The event ran smoothly. I appreciate the technicians stepping up and helping on their own initiative - that was impressive. Great teamwork.”
- CBA
“The team were fantastic. I have worked with CTS a number of times now and am always impressed with their efficiency, professionalism and just fantastic work ethic. Always a joy to work with. The event ran smoothly. I appreciate the technicians stepping up and helping on their own initiative - that was impressive. Great teamwork.”
- CBA
Service level agreements and break-fix arrangements don’t provide the level of immediacy modern organisations require. Our rapid response technicians provide you with the highest level of customer service to ensure your technology performs at its best.
At CTS, we take care of everything for you, from onboarding to training and replacement needs. Consider us your external technology, HR, accounting, and management team bundled into one essential package. With CTS support, you’re always one step ahead.
How does this benefit you?
- Recurring operating expenses for easy budgeting
- Back up staff options for consistent support
- Reduce the operational impact of employee churn and staff sick leave
- Industry certification for deployed staff
